Website Help
Current Known Issues:
- My browser says I'm logged in, but the website still won't let me access content in the For Members area...or the browser says I am not logged in, but I have found that I can ignore the warning and still access content in the For Members area.
- I don't see the audio player under sermon listings where audio files should be available for listening.
- I am a former church member, and can no longer access the For Members area of the website. How can I keep reading the PDF newsletter?
Other Common Questions - and Answers - About this Website:
- How do I create a website account?
- How do I get "church member" status for my account?
- How does a "church member" account differ from a regular account?
- I tried to register, but keep getting a message that my password isn't strong enough...but I don't want to create a more complex password, because it's too hard to remember.
- I didn't get a confirmation of my registration - how do I know my account is active?
- How do I know if my "member" status has been approved?
- I forgot my password.
- I'm not currently a member, but was a member (or employee) for many years...and now it looks like I'm locked out of the Members area of the website. Can I still access the "members-only" files, such as the newsletter archive?
- Why does my proflie say "Member for XXX" length of time when I've actually been a church member MUCH longer than that?
- Why can't I log into the donation site with my website account information?
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OK, I've read all this and you still haven't answered my question. Now what?
Current Known Issues
My browser says I'm logged in, but the website still won't let me access content in the For Members area...or the browser says I am not logged in, but I have found that I can ignore the warning and still access content in the For Members area.
If your browser and/or the website seem to be confused about whether or not you are logged in, please try clearing your browser cache and/or cookies (for more information on how to do that, see https://kb.iu.edu/d/ahic), and then log into the site again with your user name and password. This should solve the problem. Also, to prevent it from happening again, you can also try logging out of the site when you leave (rather than just moving to another site or tab). This may help prevent the browser/site log-in confusion when you return for your next visit.
I don't see the audio player under sermon listings where audio should be available for listening.
Our current audio player uses a tool called Flash, which has been deprecated (less supported) in recent versions of Chrome (and possibly other browsers). If you don't see the audio player graphic under a sermon for which there should be audio available, or if - when trying to play sermon audio - you're getting a message that you need to either install Flash or update your Flash player...please note that you probably do not need to do either, especially if you've been able to listen to the sermons on our website in the recent past. Instead:
Other Common Questions - and Answers - About this Website
How do I create a website account?
To create a website account, click "Log In" in the upper right-hand corner of the screen. When the white pop-up box appears, click "Create an Account" and follow the directions from there.
How do I get "church member" status for my account?
All new accounts are verified by the webmaster and checked against the most recent church member directory. If your name appears in the current member directory, you will be automatically upgraded to "church member" status. To make it easier for us to verify your member status, please use your name somewhere in your profie when you create your website account (it's much easier to verify "John Smith" as a member than "js2161.") If you have joined the church since the last directory was published, please e-mail webmaster@uusm.org and let us know that you do qualify for a member-level account. We'll verify this with the church office and upgrade your status.
How does a "church member" account differ from a regular account?
People with "church member" accounts can view items in the "For Members" area. This includes the weekly announcements, board documents, old newsletter PDF files, classified ads and more.
I tried to register, but keep getting a message that my password isn't strong enough...but I don't want to create a more complex password, because it's too hard to remember.
The password warning is advisory only. You can ignore the warning and use a simpler password if you choose to.
I didn't get a confirmation of my registration - how do I know my account is active?
I have a website user name and password, but I still can't log in.
Please note that both user names and passwords are case sensitive. So if your user name is "John Smith," you must type it exactly like that. "JohnSmith" won't work, and neither will "johh smith," "johnsmith" or any other variant. The same is true for passwords. If you have tried every password variant you can think of and are still having problems, please follow the prompts in the log-in box to set a new password, or e-mail webmaster@uusm.org, and she can re-set the password for you.
Why can't I log into the donation site with my website account information?
Donations are processed by an outside company, Vanco, which requires its own set of user IDs and passwords. When you click on our "Make a Donation" link, you will be taken to the outside site, where you will be asked to create a new ID and password exclusively for the Vanco donation site.
OK, I've read all this and you still haven't answered my question. Now what?
Please e-mail webmaster@uusm.org and we'll try to help. We may even post the answer here after helping you, so others can benefit from your experience.